Shipping Policy

Plinkg ships mops, floor cleaning tools, microfiber pads, spray mop parts, bucket mop sets, and related cleaning accessories to customers in the United States. This policy explains shipping cost, order handling, transit estimates, tracking, address responsibilities, package condition, and support steps for delayed or damaged shipments.

Shipping Cost and Checkout

Standard shipping is 0 USD for eligible United States orders placed through plinkg.shop. Product prices, taxes where applicable, shipping cost, and the final order total are shown during checkout before payment is submitted. Checkout currency is USD.

Order Cut Off and Fulfillment Schedule

Order cut off: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00. Orders placed after the cut off are processed on the next processing day. Orders are fulfilled Monday-Saturday and shipped Monday-Saturday, excluding carrier holidays, severe weather, local delivery interruptions, and other carrier service disruptions outside normal control.

Handling and Delivery Time

Handling time is normally 1-3 business days after payment is confirmed. Standard transit time is generally 7-13 business days after shipment. The total estimated delivery time is 8-16 business days. Delivery timing can vary based on carrier workload, destination, building access, local route conditions, and address accuracy.

Tracking and Address Accuracy

Tracking information is provided when the carrier accepts the package. Customers should review the shipping address before placing an order, including recipient name, street, apartment or unit, city, state, ZIP code, and phone number. Mop handles, buckets, and replacement pads may ship in boxes sized for long or bulky cleaning tools, so the delivery location should be able to receive standard parcels.

Package Condition and Split Shipments

Some orders may ship in more than one package if handles, buckets, pads, or refill parts are packed separately. If the package arrives crushed, opened, wet, or visibly damaged, keep the packaging and take clear photos before discarding it. Photos help support review of damaged shipment claims.

Delayed, Lost, or Damaged Shipments

If tracking has not updated, a package appears lost, or an item arrives damaged, contact care@plinkg.shop with the order number, tracking number, delivery address, and photos if available. Our support team will review the shipment record and respond with the next available step based on carrier information and order status.

Support Hours

Plinkg support is available Monday - Friday, 9:00 AM - 6:00 PM ET. Messages received outside support hours are reviewed on the next support day.